Monthly Archives: February 2022
Customer Service Improves Sales
In many companies, the customer service function sits outside of the sales channel as it is seen in some way inferior to sales. Yet customer service is integral to sales success. Without good customer service there will be no repeat … Continue reading
Making Customer Service Effective in the Digital Age
What is Customer Service? Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the … Continue reading