Tag Archives: Customer Service
Customer Centricity: Begin With Customer Service
One of the basic tenets of Customer Centricity is service. Why? Service is taking action to take care of someone else. More importantly, it is taking action to create value for someone else (Ron Kaufman). It is how one adds … Continue reading
Customer Service Improves Sales
In many companies, the customer service function sits outside of the sales channel as it is seen in some way inferior to sales. Yet customer service is integral to sales success. Without good customer service there will be no repeat … Continue reading